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Damages -
The greatest care is taken in packaging your goods for despatch, unfortunately, we cannot be held responsible for damage that occurs in
transit. Any damaged goods should be returned immediately to Tangleberry Wood and will be replaced.
No moneys can be refunded for damaged goods, if a replacement is not
acceptable, we will issue a credit note.
All returned products must be unused.
Faulty Goods -
In
the case of "faulty" goods, the Sale of Goods Act 1979 [as amended]
established that the consumer is allowed a reasonable time within which to
reject the goods for a full refund. We give a period of 7 days from receipt
of the goods, for the customer to reject the goods and return them for a
refund. All other refunds are made at the discretion of the company.
Cancellations -
In
line with the Distance Selling Regulations 2000, we would like it to be
stated that where a consumer cancels their order (within the 7 day period
allowance) a refund will be provided within 30 days of "cancellation". The
consumer will be held liable for the cost of returns if the order has
already been processed and moneys received. |
